Refund policy

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at enquiry@a1-jewellery.com with details of the product and the defect. You can send the item you consider defective to:

LG02 THE RECORD HALL, 16 -16A BALDWIN GARDENS, HATTON GARDEN, LONDON, EC1N 7RJ

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.